Contractor Partner Terms

These terms govern licensed contractors who receive referrals from Wall Dock Deck. They are published rather than kept private, because a property owner is entitled to see what we require of the people we send to their house.

1. What a referral is

We introduce a property owner to you and give you their name, contact details, property address and enquiry. That is the whole of what we provide.

We are not a party to anything that follows. Your contract with the owner is yours. We do not set your price, define your scope, supervise your work, hold funds, or guarantee that an enquiry becomes a job.

You are an independent business. Not our employee, agent, partner, representative or joint venturer. You may not hold yourself out as any of those, use our name to imply we endorse your work, or sign anything on our behalf.

2. What you must hold, and keep holding

• The Florida and local licences your work requires, current and in your own or your company's name
• General liability insurance, and workers' compensation where the law requires it
• Any bond a municipality requires for the work you perform

You must tell us within 5 business days if any of these lapses, is suspended, or is the subject of a complaint or disciplinary proceeding.

We verify at onboarding and periodically after. That is a check, not a guarantee, and we say so plainly to property owners — your licensing and insurance are your responsibility, not ours.

3. How you must treat a referred owner

• Contact them only about the enquiry they actually made. A referral is not a licence to market to them
• Respond promptly. If you cannot take the job, tell us so we can send it to someone who can
• Give a written scope and price before any work starts
• Do not add them to a marketing list without their separate consent
• Honour a request to stop immediately, and keep your own suppression list
• Never pass their details to anyone else — not another contractor, not a supplier, not a lead broker
• Maintain your own TCPA, CAN-SPAM and state telemarketing compliance. Our consent covers our messages, not yours. You are a separate sender with your own obligations
• Do not imply you are acting under municipal authority, or that an owner faces a deadline or penalty that is not real and currently in force

The Contractor Data Agreement governs the data side and forms part of these terms.

4. Fees

Owners pay us nothing. You do.

Fees, their amount and when they fall due, are set in your signed participation agreement, not here. Where these published terms and your signed agreement conflict, the signed agreement controls.

General terms that apply unless your agreement says otherwise:

• Fees are invoiced in arrears and payable within 15 days
• Fees are exclusive of tax, and you are responsible for your own taxes
• We may change fees on 30 days' written notice, applying only to referrals sent after the change
• No fee is charged for a referral that is not a genuine enquiry — a wrong number, a duplicate, a test, a competitor, or someone outside your service area. Tell us within 5 business days and we will credit it
• Unpaid fees past 30 days may pause referrals

We do not charge an owner for the introduction and we never will. If you ever hear of someone claiming an owner must pay us, tell us immediately.

5. What you may not do

• Accept a referral for work you are not licensed to perform
• Subcontract a referred job without telling the owner who is actually doing the work
• Use our name, logo or rule data in your own marketing without written permission
• Scrape or republish our rule data — the Acceptable Use Policy applies to you too
• Quote our published cost figures as if they were your estimate for that property
• Pressure an owner using a compliance deadline you have not verified

6. Removal from the network

We may remove you, immediately and without notice, for: a lapsed or suspended licence, lapsed insurance, misuse of a referred owner's details, misrepresenting your licensing, implying government authority, or conduct that puts an owner at risk.

For everything else — slow response, complaint volume, late fees, a pattern of unresolved disputes — we will tell you what the problem is and give you 15 days to fix it before removing you.

You may leave at any time. Fees already incurred remain payable, and your obligations on owner data survive.

7. Disputes with owners

If an owner raises a dispute with you, deal with it directly and in good faith.

Tell us about it. We cannot resolve it, and we are not a party to it, but we need to know — it affects whether you stay in the network, and an owner who was treated badly after we made the introduction is our problem too.

8. Indemnity

You will defend and indemnify us against third-party claims arising from: your work; your licensing, insurance or bonding status; your communications with referred owners; your handling of their data; and your breach of these terms.

We will give you prompt notice, let you control the defence with counsel we reasonably approve, and cooperate. You will not settle anything imposing an obligation on us without our written consent.

9. Liability

Neither party is liable to the other for indirect, incidental, special or consequential damages, or lost profits.

We do not guarantee any volume of referrals, any conversion rate, or any revenue. Our total liability to you for any claim is limited to the fees you paid us in the 12 months before it arose.

This cap does not apply to your indemnity under section 8, your breach of the Contractor Data Agreement, or either party's fraud or wilful misconduct.

10. General

Florida law. Exclusive venue in the state or federal courts in Miami-Dade County, Florida. Jury-trial waiver and class-action waiver as in section 21 of the Terms of Service.

We may update these terms on 30 days' notice. Sections 3, 8, 9 and the Contractor Data Agreement survive termination.

Contact

hello@walldockdeck.com