What a contractor may and may not do with a referred owner's personal information.
Last updated 2026-10-02 · Version 2026-10-02
This forms part of the Contractor Partner Terms and applies to every contractor who receives a referral.
It is published openly so that a property owner can read exactly what we require of whoever we hand their details to.
We are the controller of an owner's information up to the point we refer it. We decided to collect it and why.
Once we refer it, you become an independent controller of your copy. You are not processing it on our behalf, and you decide how you use it — within the limits below, which you accept by taking the referral.
This is a disclosure between two controllers, not a processor arrangement, and it is deliberately written that way because that is what it actually is.
Name, email address, phone number, property address, and what the owner told us about the structure. Sometimes photos they sent.
Nothing else. We do not pass browsing history, other enquiries, or anything an owner gave us for a different purpose.
You may use it only to contact that owner about that enquiry, and to perform work they engage you for.
You may not:
The no-onward-disclosure rule is absolute. You may share it with your own employees and subcontractors who need it to do the job, bound to these same terms. That is the only exception.
Our consent record covers our messages. It is not your consent.
You are an independent sender under the TCPA, CAN-SPAM and state telemarketing law, and you need your own basis for your own calls, texts and emails — and your own records of it.
If an owner asks you to stop, stop immediately and keep your own suppression list. Tell us as well.
Protect it at least as well as you protect your own customer records, and at minimum:
Tell us within 48 hours of becoming aware that referred owner data has been lost, exposed or accessed without authorisation.
Tell us what happened, whose data, and what you are doing. We may have our own notification duties under Florida Statutes § 501.171, and we cannot meet them if we find out late.
Meet your own legal notification obligations as well. Ours do not replace yours.
If a referred owner asks you to access, correct or delete their information, handle it yourself — you are the controller of your copy and we cannot do it for you.
Tell us you received the request. We will tell owners who asks us that we cannot reach into your systems, and point them to you.
Keep it only as long as you need it for the job and your own legal and tax obligations.
If you leave the network or are removed: stop contacting referred owners you have no live engagement with, and delete their data within 90 days unless you have a live contract, a legal obligation, or their separate consent.
Confirm in writing when you have.
Misuse of referred owner data is grounds for immediate removal, not a cure period. It is also the one thing in our relationship most likely to cause real harm to a person who trusted us enough to fill in a form.
You indemnify us for claims arising from your handling of referred owner data, under section 8 of the Contractor Partner Terms, and that indemnity is not capped.
Data questions, or to report a problem: hello@walldockdeck.com.
If you are a property owner and a contractor we referred you to has misused your information, tell us. We will act on it, and we want to know.
All of them, in plain language.