How we protect what you give us, what we have not built yet, and how to report a problem.
Last updated 2026-10-02 · Version 2026-10-02
walldockdeck.com is a static website. The pages you read are plain HTML files with no database behind them, which removes most of the ways a website gets broken into. Everything is served over HTTPS.
The forms are the part that handles your information, and they post into our CRM rather than into anything on this site.
In transit. Everything between your browser, this site and our providers is encrypted with TLS.
At rest. Enquiry records live in our CRM, encrypted at rest by its database provider.
Who can see it. Access is limited to people who need it to answer you. Today that is a very short list.
Contractors see only what they need — your name, contact details, property address and your enquiry. Not your browsing history, not other enquiries, not anything else we hold.
Email and text go through established providers rather than anything we built. We verify inbound webhooks from those providers before trusting them, so a forged delivery receipt cannot change a record.
We would rather tell you than imply otherwise:
We are a small business and these are honest gaps, not oversights we are hiding. They will close as we grow, and this page will say so when they do.
The simplest way to protect information is not to have it.
If you send us any of the above in a notes field, we delete it.
If a security incident affects your personal information, we will tell you as required by law, including Florida Statutes § 501.171, which requires notice within 30 days. We will tell you what happened, what was affected, and what we are doing about it.
If you find a security problem, email hello@walldockdeck.com with enough detail to reproduce it.
We will acknowledge within two business days and keep you updated.
Safe harbour. We will not pursue or report anyone who reports a vulnerability in good faith, provided you do not access or modify other people's data, do not degrade the service, and give us a reasonable chance to fix it before telling anyone else. We will credit you if you want the credit.
If you are a contractor in our network with access to referred enquiries: use a strong, unique password on your own systems, tell us the moment someone leaves your team, and never forward an owner's details outside your own business. Most incidents anywhere start with a reused password.
All of them, in plain language.